Exit Interviews

What to Do When You or Your Employees (or even your Customers) Say Good Bye

Employee exit interviews can be an important means to for employers to gain or retain first-hand knowledge and understanding about their organization and business processes; and identify existing or potential problems so that corrective actions can be taken to benefit the remaining employees and organization. It also is a great opportunity for the employee to build or solidify relationships for future references and associations. However, there are risks that that need to be understood and kept in mind. Here are some links to get you started in understanding and better utilizing the Exit Interview...


For Employers:

Exit Interviews - Knowledge Management

How to avoid employee lawsuits: The exit interview -- Sacramento Business Journal -- 1997-08-04

The Best Conditions for Conducting Exit Interviews - A list of ways to help make exit interviews a success. Also, find out the question that should be on every company's survey.

Exit Interviews and Employee Turnover

Exit interviews: How to conduct them

Getting the Most Out of Exit Interviews

Microsoft Office Online - Conducting Effective Exit Interviews

Exit Interviews - Make Them Count

Exit Interviews: Constructive Feedback, Smoother Transitions

Conducting an Exit Interview - Some Tips

Exit Interviews Urged For Small Business

Example Exit Interviews and Questionaires

Disappearing KnowledgeAre Exit Interviews The Wit's End??

Cubicle Culture: Ah, the exit interview: Free at last, is it smart to really be candid?

Exit Iinterviews and Kowledge Transfer - tips for employees and employers, sample questions and answers


For Employees:

Exit Iinterviews and Kowledge Transfer - tips for employees and employers, sample questions and answers

Cubicle Culture: Ah, the exit interview: Free at last, is it smart to really be candid?

Exit Interviews Questions, Answers and Checklist: A Mini Survival Guide for the Employee

For Employees - Exit Interviews

For Employees - What Is An Exit Interview

Exit Interviews, Stage Right: For Employees to Consider (and Employers to Understand)


For Customers

If you are loosing a customer, here are suggestions for conducting a Customer Exist Interview with the aim of retaining that customer:
The Exit Interview
(This exit interview is part survey and part sales pitch. The objectives are to find out why customers are leaving, and to prevent them from doing so. It is particularly appropriate for companies whose customers have "accounts," -- banks, brokerages, internet service providers, cable television, and mutual funds, to name a few.)

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